Responding to the publication of Justin King’s report into Thomas Cook and the deaths of Christi and Bobby Shepherd, Mary Creagh MP said:
“Justin King’s report pulls no punches in its damning assessment of Thomas Cook’s treatment of Christi and Bobby's parents in the nine years since their tragic deaths. It finds the company's contact with the family was intermittent and abrupt, and that staff had a focus on cost control and legal compliance rather than helping the family face these devastating events.
I welcome the report and Peter Fankhauser’s determination to learn the lessons of this tragedy. The recommendation to offer a carbon monoxide alarm to families at the time of booking is a welcome suggestion and the recommendation for Thomas Cook to take a lead on safety in the travel industry is evident. I look forward to working with the family and the company on carbon monoxide awareness in the months and years ahead.”
Sharon Wood and Neil Shepherd, Christi and Bobby’s parents, said:
“We welcome Justin King’s report and Thomas Cook’s new proactive approach in addressing the mistakes they made that led to the deaths of Christi & Bobby. It is a move in the right direction and the next step in what has been a long, hard fight for justice.
Our hope is that we can bring about change that will dramatically reduce the number of deaths and injuries from carbon monoxide, both in the UK and abroad. To do this we need the support of the Government and we look forward to the carbon monoxide conference in Westminster on 16 November, where Thomas Cook will also launch its CO initiative in memory of Christi & Bobby. We feel optimistic for the future but continue to call for all Tour Operators to put the health and wellbeing of their customers at the heart of their industry.”